Tech Tip Archives - Andrews Software, Inc.

Tech Tip: Access ASI support & docs with Client Portal

by Scott BidwellSeptember 13, 2017May 3, 2018

If you’ve had reason to visit the Support area of the ASI website recently, you might’ve noticed some changes. Specifically, access to all support and help documentation has been consolidated within the customer support portal. The portal is where ASI clients create support tickets and check the status of tickets. With this change, it is also where clients can access all support documents from one site.

This is another step in our 2017 plan to improve client service through improved communication tools. If you’re unsure whether you’re registered, simply click the “forgot password link” to receive an email with login instructions. If not registered, simply click the “Register” link. If you have questions or would like assistance please contact ASI Support.

Tech Tip: Boost client satisfaction with ASI’s online access solutions

by Jim MacmillanJuly 28, 2017May 2, 2018

In the spirit of the movie “Jerry Maguire”, ASI’s online solutions “help you, help them” by providing clients with on-demand access and control of their data assets. Whether hosted by ASI or in-house, each solution is completely secure and helps clients accomplish account management tasks, generate service requests, and much, much more.

InfoKeeper™ is hosted by ASI and provides your clients with total control and access to their database through a web server from anywhere in the world, 24/7/365.

VCKweb.NET™ / VVKweb.NET™ are ASI’s online records management solutions hosted, maintained, and controlled by the records center and/or media vault, providing clients with direct access to their information assets.

Contact our ASI support team to help determine which online access solution is right for your business.

TECH TIP: Save Hours on Monthly Invoicing Processes with VCK-SQL

by Jim MacmillanJune 12, 2017May 3, 2018

Now that I have your attention, I’d like to tell you how the recent release of VCK-SQL (ver 9.6.47) makes this possible. It’s called Quick Print Invoices and can be accessed from VCK-SQL’s OFFICE drop-down menu. Quick Print Invoices allows you to specify different invoicing periods using one consolidated form. Depending on your need, invoices can be sorted by: invoice number, invoice amount, company name, and/or customer number. Select one or multiple invoices to preview or print.

I’m happy to provide more info on using Quick Print Invoices for your business. Email me or call me at 800-807-2093, ext. 207. I’ll leave it up to you to figure out what you’ll do with all the time saved using Quick Print Invoices!

FYI, you can access all ASI support and documentation in the customer support portal. The portal is also where ASI clients create support tickets and check the status of tickets. If you’re unsure whether you’re registered, simply click the “forgot password link” to receive an email with login instructions. If not registered, simply click the “Register” link. If you have questions or would like assistance please contact ASI Support.