News & Events

You Can't Manage What You Can't Measure The tools you invest in to run your business
should provide the capability for comprehensive and detailed analysis of the various components that dictate workflow, service benchmarks and ultimately, the bottom line.

Customer Service, When is it OK to "Break the Rules"?
This past summer, I was refueling at one of the local gas stations ner my house, when it occured to me that the story I'm about to share would have been the perfect opportunity for customer service person to "break the rules."

The Four Pillars of Commercial Records Centers
Today’s commercial-records centers continue to diversify and expand service offerings to accommodate the growing needs of their clients. This diversification has helped balance businesses by reducing dependency on one source of revenue, i.e., “the box on the shelf.”

What can it really cost you?
There seems to be an insurance program for just about everything under the sun. We insure our
cars, buildings, houses, and spouses just to name a few. In fact, if you “Google” insurance, 2007

Records Management and Shredding. Should you offer both?
Hardly a day goes by when an entrepreneur doesn’t dream of a new venture, fresh profit opportunity or an exciting challenge. It must be something in our blood, because it never goes away. For example, in records and information management, several basic services are typically provided:
2007

Email archiving market poised to explode
Vendors of e-mail archiving and retrieval software will see revenue growth of more than $2.3 billion in their market over the next four years, a new study predicts.

Data Retention Regulations: Keeping it Legal
Despite all the recent hype about compliance, there's still a lot of confusion surrounding new data retention regulations. Read on for tips on negotiating the new regulatory landscape.