The ASI Archive
The Many Benefits of Multiple Hats
Scott Bidwell, President/CEO
Gain a new perspective.
It’s a great way to gain a greater appreciation for how various departments function.
It’s an opportunity to engage with clients and prospects in a different way to better understand areas of need.
When you don a different “hat” the conversations you have with clients and prospects are different as well. For example, if your primary responsibility is in sales, joining the support team for a day or two can provide valuable feedback, helpful in addressing future prospect questions or concerns. It’s also an opportunity to take client feedback and tailor messaging and client resources to provide more value.
The alternative hat I wore this month was the Support Team hat. After spending a few days assisting clients and responding to their questions, I realized that much of the information they were asking for could be found in the ASI User Area. I’m thinking many more clients might find these resources helpful as well. For this reason, this month’s newsletter includes an article detailing the many resources available in the User Area for our ASI clients.
I hope you find the information needed to help you and your team get the most from your ASI software, regardless of what hat you may find yourself wearing.
Tech Tip: Hardware giving up the ghost?
Time to upgrade.
Are you still running your ASI software on a legacy system? Time to consider an upgrade to SQL. Sure, it can be a scary proposition. On the other hand, the cost to upgrade can be less than the cost to apply Band-Aids to keep that aging system running. With your upgrade, you'll receive SQL with Web Services, plus ASI Mobile for Android/iOS.
Have you visited the ASI User Area lately?
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Full-feature guide including tips and screenshots to help users get the most from their ASI software solution.
– ASI User Area Help Guide
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