DECEMBER 2007


IN THIS ISSUE

All I Want for Christmas

Veri-Shred's Email Notification Enhances Customer Service

Everything You Need to Know About Customers

One Fourth of SMBs Not Worried About Security


New ASI Fax Number

Please update your contact information with our new fax number: 440-627-2089.


Tana's Tech Tips

Extending Service Schedules with Veri-Shred
Do you have shred service schedules that are close to expiring?  In order to check on these and extend them, do the following:

1. Go to Information / All Schedules.
2. Click on the Calendar End header in order to put them in expiring date order.
3. Highlight the schedule(s) that you want to extend.
4. Click Utilities.
5. Click Select to Extend Schedule Life.
6. Select whether you want to extend All Schedules or Selected Schedules (only those highlighted).
7. Choose the Extend Until date .(options are End of Contract, Specified Date, License Expiration, and Calendar Limit)
8. Click Extend Schedules.


Register for ASI WebShare Webinars

WebShare provides ASI Users with online webinar training sessions including step-by-step instruction and review of features offered by ASI's many records and information management software solutions.

Have You Registered?
Our next webinar, Latest Veri-Shred Enhancements , will be held January 15th. Register today!


Are you using
ASI Mobile Yet?

Email to find out how you can implement ASI Mobile for  $100* per truck per month. 

Sales@AndrewsSoftware.com

*does not include shipping, taxes, duties, finance charges or additional supplies.


Useful Links

ASI Learning Center
Here you can view all ASI product help manuals.


24/7 Software Support
Have an issue you need assistance with? Get help today by visiting our online Support Center with FAQs and more. Don't see an answer to your problem? Create a support trouble ticket. One of our support staff will respond within 24 hours, plus you can view the status of your support question at any time simply by logging in!


Upcoming Events

PRISM Int'l Asia Pacific Conference
Feb. 20-22, 2008
Kuala Lumpur, Malaysia

NAID Annual Conference
April 2-4, 2006
Anaheim, California

PRISM Int'l Annual Conference
May 13-16, 2008
Anchorage, Alaska


THE 411 ON ASI

Please send any payments, hardware and other correspondence to:

Andrews Software, Inc.
6900 W. Snowville Road
Cleveland, OH 44141

Toll-Free: 800-807-2093
(North America)
Phone: 440-546-9771
Fax: 440-627-2089

www.AndrewsSoftware.com
www.InfoKeeper.com


Happy Holidays! 

The Andrews Software team wishes everyone a happy holiday season and new year. We would also like to remind you that our offices will be closed Tuesday, Dec. 25 and Tuesday, Jan. 1. Emergency support is available on these days. We will be open with limited staff Monday, Dec. 24, as well as Monday, Dec. 31. This includes ASI Support.     


All I Want for Christmas
Scott Bidwell, President/COO

It's the holidays and I'm reminded just how lucky I am to have my health, great friends and a loving family. It's also when I am reminded that not everyone shares in the same good fortune. Fortunately, there seems to be several outstanding organizations that make it easy to help the less fortunate in our community.

One such organization that is close to the heart of the ASI family is Northeast Ohio Adoption Services (NOAS). Each year, the NOAS invites individuals and businesses to select an angel (or many) from their Angel Tree. Each angel lists a child's first name, age, interests and requested gifts. We collected donations from each member of the ASI Team, which were then used to purchase presents for two teens - a 14-year-old girl and a 15-year-old boy. Tana Schaad and Lee Miller served as our "shopping elves" and did a great job shopping for the teens. We had a gift wrapping lunch where we wrapped all of the gifts, which were later delivered to the NOAS to ultimately be delivered by Santa on Christmas Day.

While we know what the teens really want for Christmas are loving families, we hope these gifts will at least put smiles on their faces Christmas Day. I also can't help but have a renewed appreciation for my family and how much richer my life is with them in it.

So this holiday season, while you're giving IPods, earrings and the latest fashions, remember to give those you love a big hug. It may not seem like much to you, but to many, it's at the top of their Christmas list. 


Veri-Shred's New Email Notification Enhances
Customer Service
Tony Kovalik, ASI Senior Developer

A driving mandate at ASI is to consistently provide our clients with outstanding customer service. Key to delivering on this promise is developing new tools and techniques for our software solutions. We accomplish this, not only by brainstorming among ourselves, but by listening closely to what our users say they need and want so that they can best service their clients. One of the newest Veri-Shred enhancements is a reflection of this collaborative spirit when some of our Veri-Shred users requested that the software generate email notifications to customers just prior to service. We thought email notification was an excellent idea as it would maintain visibility with the existing customer base and ensure customers are prepared for their scheduled service.

So we rolled up our sleeves and went to work. The net result is an email notification function that delivers an extra layer of customer service with no negative impact on operations workflow. The email notification occurs automatically as service orders are printed. We reasoned that it is a natural point in the work flow and the printing of service orders typically occurs at least one day in advance of the work to be done, therefore, customers would be notified in a timely manner. Additionally, it occurs at a point when that day’s work is more or less finalized.

The reminder itself is a brief message that can be completely customized, including the subject line of the email. As for who gets notified, the recipient would be the contact person at the physical address being serviced, which is information that is already being captured. Email addresses, if not already recorded in the system, can be easily added. Of course, there is always the handful of customers with missing contact information. If a service address is missing a contact or lacking an email address, the email notification function will automatically skip that service order.

Additional items needed to complete a simple request:

  • Master “on/off” switch so users can turn the feature on and off at will. If "Transmit SO Email Notifications" is checked, emails go out. If unchecked, there is no email notification.

  • Status window that details sender and recipient information.

  • Resend Alert to give the user the option to either resend an email notification a second time or cancel the secondary reminder. (Useful when service orders are being reprinted.)

At this point the feature is functional and scheduled to be released in the next version of Veri-Shred, which should be ready by the end of Q1 of 2008. So the next time you have a thought or an idea where we can make your life easier, please do not hesitate to contact us. Who knows? Your feedback could be the catalyst for the next great idea!

Interested in learning more about Veri-Shred’s email notification feature? Contact an ASI Service Representative for full details.

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Everything You Need to Know About Customers
Geoffrey James, www.bnet.com

It occurred to me this morning that sometimes we make selling more complicated than it needs to be. A couple of years ago sales guru Jerry Acuff gave me a list he called “13 fundamental facts about human beings (especially customers).” As I was looking through my notes, it occurred to me that this list pretty much contains everything that you need to know in order to be successful at sales, at least when it comes to customer relationships. Here’s a slightly edited version:

  • Customers want to feel that they’re important.
  • Customers want to feel and be appreciated.
  • Customers are not particularly interested in you (or me).
  • Customers want two things in life: success and happiness.
  • Customers want you to truly listen.
  • Customers will only connect if they feel valued by you.
  • Customers buy emotionally and defend logically.
  • Customers’ attention span is very short.
  • Customers with common interests have natural rapport.
  • Customers want to feel and be understood.
  • Customers are drawn to those who show genuine interest.
  • Customers love to teach you things they know.
  • Customers want to associate with others who can help.

By keeping these key facts in mind when communicating with customers or customers-to-be, you're sure to develop client relationships that yield greater satisfaction (and results), not only for your customer, but for yourself as well.

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One Fourth of SMBs Not Worried About Security
Vanessa Ho, connectIT

A recent survey conducted by AT&T revealed that 24 per cent of small businesses interviewed were unconcerned about computer and online data security and 10 per cent took no action at all to secure their data.

The survey interviewed 1,000 owners and/or employees responsible for IT at small businesses in 10 U.S. metropolitan/regional areas such as San Diego, Detroit and the Bay Area. Other findings include one-third of respondents were also unconcerned about wireless data technology and 17 per cent of small businesses that do use wireless technology were not taking any precautions against wireless threats.

Of those companies that have not taken any specific precautions against computer or wireless threats, 65 per cent of respondents didn't think it was an issue with their business.

Roy Boggs, vice-president of SMB research at IDC, stated that small businesses don't usually see themselves as online security targets. "These are cases in which ignorance is not bliss," Boggs said. "Threats are now highly automated and impersonal. Being small doesn't make you less vulnerable. You may be less visible than a big bank or government agency, but you still can be undermined by the bad guys."

However, the survey noted that 60 per cent of the small businesses interviewed considered online security a concern, and 82 per cent have installed software, such as spam filters or anti-virus protection, to help keep their business safe from online security threats.

"Small businesses depend more and more on computers and communications technology, and they need to understand how they can protect those systems, whether from a virus or other man-made attack or from a natural disaster," said John Regan, vice-president of business marketing for AT&T, in a statement

Some other findings of the AT&T survey noted that when respondents were asked about the importance of recovering computer data in the event of a disaster, two-thirds said it was extremely important. More than nine of 10 small businesses said they did backup their data, with 47 per cent doing so at least once a day and almost three-fourths backed up their data at least weekly.

The survey noted that many small businesses considered computer security important enough to make it an official job responsibility. Almost one-third of small businesses have an employee who handles computer security as part of his or her job, and 24 per cent of small businesses have hired an outside consultant to handle security. Also, the survey indicated that while 73 per cent did backup their data on-site using CDs, hard drives or other devices, only seven per cent of small businesses used the Internet or another computer network to send data to a remote location. In addition, 78 per cent of small businesses said it was important for their business to recover computer data in the event of a disaster.

Of those small businesses that have not taken specific steps to backup data, two-thirds (63 per cent) didn't think it was an issue with their business. Two per cent didn't know they should take any precautions.

"The fact that so few small businesses back up their data remotely is surprising because so many companies recognize the importance of protecting their data," said Boggs. "It's like flossing your teeth -- people, including me, know they should but just don't do it regularly. The key is to make the process routine, automatic, convenient and painless."

The AT&T survey ranked the participating cities according to their level of activity in initiating wireless and online data security and backup measures. San Diego, Chicago and Atlanta were the top three areas that were the most protective while Dallas, the Bay Area and Oklahoma were deemed the least protective.

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