IN THIS ISSUE
Trouble Ticket Provides Support When You Need It
Service Pack 1 Not Expected Until 2008
Ready for RFID But Customers Aren't
ASI User Seminar - Your Feedback
In last month’s newsletter, we asked for
feedback as to the preferred date and location for this year’s
ASI Users Seminar. Many of you responded, with a majority
indicating September or October in Cleveland as your top
choice. We've taken your feedback and will announce the User
Seminar date in the very near future.
Thank you again
for your feedback!
And the Winner Is...
Congratulations go to Chris Rauch, General Manager
of Corrigan Record Storage based in Novi, Michigan.
Like many of our customers, Chris participated in last
month's survey requesting feedback on the date and location
for this year’s ASI Users Seminar. For his participation,
Chris qualified and won the IPOD Nano.
Chris and thanks again to each of our respondents.
July's Tech Tip
Item Deleter in VCK
Did you know that
you can delete unwanted box and file barcodes from VCK? If you
delete a box or file from VCK for an InfoKeeper customer, it
will also delete that item in InfoKeeper on the next WebSync
Veri-Shred Update to Be Released
We are excited to announce that a long-awaited update for
Veri-Shred has been released. Version 1.1.187 contains several
new enhancements including new calendar filters and views,
many new reports, and much more.
You will receive an email in the very near future with
details on scheduling time to have your system updated.
Are you using
ASI Mobile Yet?
Email to find out how you can implement ASI
Mobile for $100* per truck per month.
*does not include shipping,
taxes, duties, finance charges or additional
ASI Learning Center
Here you can view all ASI product help
issue you need assistance with? Get help today by visiting our
online Support Center with FAQs and more. Don't see an answer
to your problem? Create a support trouble ticket. One of our
support staff will respond within 24 hours, plus you can view
the status of your support question at any time simply by
International & NAID Joint European
THE 411 ON ASI
Please send any payments, hardware and
other correspondence to:
Andrews Software, Inc.
W. Snowville Road
Cleveland, OH 44141
What's Luck Got
To Do With It?
Mental Meanderings of Scott
Bidwell, VP Sales & Marketing
Did you feel lucky earlier this month? Many did, since July
7, 2007 marked the “big kahuna” of numerology for the superstitious.
From weddings to betting, people around the world were counting on
Saturday to be their lucky day. For sure, many saw this as a bit of
good fun. And then there were those who sincerely hinged their
chances for increased marital bliss or wealth to the date on the
Would this work for our businesses? Could we delay major
decisions or toss the dice of chance, hoping for positive outcomes?
Not likely. Successful businesses are not generally created through
sheer luck. Rather, an eye on opportunities in the marketplace
combined with thoughtful planning, execution and good ol’ hard work
seems to be the most likely recipe for long-term success. Sure, a
bit of luck doesn’t hurt but would I base my business’ rise or fall
on it? I don’t think so.
By: Tony Kovalik, ASI Senior Developer
Did you know ASI has gone .NET? While Visual FoxPro is still the
core of our product line’s code base, .NET, Microsoft’s latest
development framework, enables our developers to provide our
customers with features built with cutting- edge technology.
ASI Mobile, our latest "smart" scanning software is programmed
completely in .NET. Our new web client tools, like the recently
released VVKweb.NET and the in-development VCKweb.NET are all
solutions written, as their names would suggest, with the .NET
Framework in Visual Basic .NET.
What about the desktop applications? Throughout ASI’s history, we
have continued to upgrade our products with new features and
functionality while taking advantage of the latest technology and
implementing new methods and practices learned by our expert
development staff. While our developers have continued to code and
publish in VFP, they have been training in and using the .NET
framework and the newer .NET development languages (C+ and VB .Net).
This knowledge is now being leveraged to bring enhancements to our
existing software. The desktop applications you are familiar with do
not need to be rewritten to take advantage of .NET. Rather, new
screens and features can be added seamlessly "behind the scenes"
without affecting performance or functionality.
While FoxPro is, and continues to be, a cost-effective work
horse, and while we haven’t discovered anything that can’t be done
with FoxPro, our developers have found some things are just dead
simple in .NET. By capitalizing on Microsoft’s feature rich
development framework, our developers can bring you amazing results
with less effort in a shorter timeframe. This bolt-on strategy means
that you, our client, won’t be waiting for the latest technology to
appear at the end of a long rewrite process at the sacrifice of the
stable and reliable applications you have come to depend on and
love. Rather, until we decide to rewrite, the future is here
So, while our suite of desktop applications, VCK, VVK, and
Veri-Shred, are still running on FoxPro, don’t be surprised if, as
part of a coming update, our support staff asks that you download
and install the .NET Framework from Microsoft.
For more information about .NET and what it means for your
business, contact sales@AndrewsSoftware.com
or call us!
ASI Trouble Ticket
Provides Support When You Need It By: Tana Schaad, ASI Support Specialist
When you need support or additional information, be sure to check
out the Support area on the ASI web site. Here, you'll find loads of
information in the form of FAQ's and a detailed Knowledge Base. This
is also where you can submit a Trouble Ticket for non-emergency
support issues. Here's how you do it:
- Simply click the "Support" or "Trouble Ticket" button from the
main menu on the web site.
- Select "Submit Incident" and enter your user name and
- Select a the category that the incident most closely relates
to and a page will appear with more detailed sub-categories from
which you can select and provide a full description of the issue.
- Once submitted, you will receive a confirmation email.
- Another option is to send an email directly to support@AndrewsSoftware.com where a trouble ticket will be generated automatically and can be managed later by logging into the support software.
A key benefit of this process is that you are able to view the
status of your trouble ticket at any time, as well as view
previously submitted trouble tickets, which are held in archive and
accessed once you login with your user name and password.
So next time you're stumped or in need of support, check out the
page. The answer may be right at your fingertips!
Vista Service Pack
1 Not Expected Before 2008
Microsoft took another one on the chin last month when Google
forced it to alter the Vista search tools after several states
agreed that Google's complaints had merit. With this development, it
looks like service pack one for Vista won't appear before the end of
the year. What does this mean for businesses? Vista adoption is
likely to drag out even further, since most IT shops are waiting for
the first service pack before upgrading.
Resellers Are Ready for RFID But Customers
By: Patricia Pickett
A recent study by the Computing Technology Industry Association
(CompTIA) has found that while resellers and solution providers are
ready to get into the radio frequency identification (RFID) game,
customer adoption of the technology is lagging behind.
The goal of the Web-based survey, which closed with 64
respondents, was to understand the channel's current and future
plans for addressing RFID opportunities. Eighty-four per cent of
respondents said they will or may offer RFID products and solutions
in the next three years. However, 65.6 per cent said their customers
have not yet implemented RFID solutions. Most of the resellers who
do have customers using RFID stated that those customers make up
less than 20 per cent of their client base.
This is the third year Oakbrook Terrace, Ill.-based CompTIA has conducted this
survey. According to David Sommer, CompTIA's vice president of
e-business and software solutions, a number of RFID vendors and
solution providers approached the association in 2005 to pull
together a certification for RFID technology. CompTIA wanted to
determine for itself what the need was for RFID skills by looking at
the availability of personnel qualified to implement the technology,
as well as customer adoption trends.
When it comes to customer adoption, the results have been roughly
similar over the last three years, Sommer said. In 2005, 71 per cent
of reseller respondents said their customers had not implemented
RFID, while in 2006 it went down to 61 per cent. Meanwhile, 89 per
cent of resellers last year said they were planning to add RFID to
their portfolios in the next three years, slightly higher than this
The results of the survey are reflective of where the RFID
industry is at this point in time, said Sommer. "There was a great
deal of hype three years or so ago about how the supply chain would
adopt RFID," he said. "There has been adoption but it has not kept
up with what the hype was saying three years ago." Challenges to
broad deployment have included workforce shortage skills, equipment
and tagging costs and unclear return-on-investment (ROI) for supply
chain applications, he said.
The first obstacle for most resellers is to really understand
RFID technology and to be able to communicate what they know to
customers, said Sommer. More than two-thirds of survey respondents
said they believe the RFID talent pool is insufficient. Of the
respondents who made that statement, two-thirds said the lack of
skills will impact the adoption of RFID.
Resellers planning on getting into the RFID space should not
underestimate the knowledge and skills required to install the
hardware and make the tagging work, said Sommer. RFID is still in
its "germination period" and is expected to blossom within the next
couple of years. "Now would be a good time (to acquire those
skills), despite the fact that it's not taking off as quickly as the
hype may have indicated three years ago." He noted that CompTIA is
doing its part to address RFID skills challenges through its RFID +
Cost is becoming less of an issue now, said Sommer. The type and
number of identification tags used depends on the application.
Supply chain applications require low-cost tags to justify the ROI
of RFID. "Those tagging costs have come down significantly and there
has been a standardization of air protocols for communication
between tags and readers." Consequently, the readers have also
become standardized in the way they function, he added.
While supply chain applications were at one time expected to be
the main driver for RFID adoption, companies have seen more ROI in
other areas, said Sommer. "It's a lot easier to prove ROI for asset
management and closed-loop applications because the ROI is contained
within four walls," he explained. Part of the challenge with the
supply chain is that there is always a question of who is receiving
the benefits of the ROI. "The cost may be at one point in the supply
chain but the benefits may be at a different point."
Among the resellers that said they would be offering RFID
products and services, 89 per cent said they expect to focus on
hardware installation and maintenance, while slightly more than 46
per cent said they will offer software implementation services.
Meanwhile, 38.9 per cent said they will offer other RFID services,
and 31.5 per cent plan to focus on software development.
Reprinted from connectIT; June
If you would like to no longer receive the
newsletter please click