MARCH 2009


IN THIS ISSUE

On the Road Against Hunger

Get Your (Web)Share of Software Training

ASI Mobile 3.0 for Veri-Shred to be Featured at NAID

Support When You Need It

ASI Attends Asia Pacific Conference


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Who Should Receive
"The ASI Archive"?

If you know someone at your office who should be receiving "The ASI Archive," please take a moment to register them and we'll be sure to add them to our distribution list.


New ASI Fax Number

Please update your contact information with our new fax number: 440-627-2089.


Tana's Tech Tip

Calculating Commissions
in VCK
VCK and Veri-Shred Sales Commissions feature calculates monthly commission dollars for Sales
and Service Representatives based on a pre-determined rate schedule.

To access the VCK and Veri-Shred Commissions Calculation document, which includes setup instructions, visit the ASI Learning Center.


Register for ASI WebShare Webinars

WebShare provides ASI Users with online webinar training sessions including step-by-step instruction and review of neat features offered by ASI's many records and information management software solutions. Visit our Online Learning Center for details of upcoming WebShare webinar learning opportunities!

Have an idea for a WebShare topic, please email us and let us know about it.


Useful Links

ASI Learning Center
An area for you to view all ASI product help manuals.


24/7 Software Support
Have an issue you need assistance with? Get help today by visiting our online Support Center with FAQs and more. Don't see an answer to your problem? Create a support trouble ticket. One of our support staff will respond within 24 hours, plus you can view the status of your support question at any time simply by logging in!


Upcoming Events

NAID Annual Conference
April 1-3 , 2009
New Orleans, Louisiana

PRISM Int'l Conference
May 6-9, 2009
Daytona Beach, Florida

 


THE 411 ON ASI

Please send any payments, hardware and other correspondence to:

Andrews Software, Inc.
6900 W. Snowville Road
Cleveland, OH 44141

Toll-Free: 800-807-2093
(North America)
Phone: 440-546-9771
Fax: 440-627-2089

www.AndrewsSoftware.com
www.InfoKeeper.com

On the Road Against Hunger
Scott Bidwell, President & COO

I’m going to stray from my usual mental meanderings to talk about an important opportunity worthy of the attention of every PRISM International member. PRISM Gives is working hard to reach its goal of $25,000 to benefit “Action Against Hunger,” and the work they do around the world making sure kids in crisis areas and situations receive food and proper nutrition. To raise funds, PRISM's President Dennis Barnedt and other riders will hit the road on a cross-country motorcycle ride from Florida to California. You can help by sponsoring a rider, by sponsoring the ride itself, or by becoming a corporate sponsor. If you enjoy the open road and have a motorcycle, you're invited to join the ride.

Help ensure the $25,000 goal is reached - and even surpassed. ASI has donated $1,000 to the ride and I challenge PRISM members to visit www.prismgives.com today and contribute to this charitable cause. You’ll also find full details about the ride, the charity and the people who will be hitting the road against hunger.

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Get Your (Web)Share of Software Training
Tana Schaad, Customer Support Specialist

You’ve probably heard it said that learning is an ongoing process. This is particularly true when it comes to software. Just when you think you’ve mastered your core tasks, a new update, shortcut or enhancement is released. Users who continue to expand their knowledge gain the most from the software they rely on to effectively run their businesses.

ASI offers many training opportunities for their software users. One of the most popular and well-received is its WebShare online training sessions. These webinars offer step-by-step instruction on the proper usage and latest features offered by the ASI suite of RIM software solutions. Priced at only $49 per connection, WebShare webinars make it easy to offer software training to multiple staff as well. If you haven’t yet taken advantage of this valuable training opportunity, take a moment to review the WebShare schedule below and register you and/or your staff for those that are pertinent to your business.

WebShare Online Learning Schedule

Tuesday, March 24

InfoKeeper Training
10:00 am - 11:00 am
2:00 pm - 3:00 pm

Tuesday, April 7

Veri-Shred Daily Operations / Route Planning
10:00 am - 11:00 pm
2:00 pm - 3:00 pm

Tuesday, April 21  

 

Invoicing Options & Settings
10:00 am - 11:00 am
2:00 pm - 3:00 pm

Tueasday, May 12

 

FREE Demo of ASI Mobile 3.0 for Veri-Shred
10:00 am - 11:00 am
2:00 pm - 3:00 pm

Tuesday, May 26

 

VCK Office Menu
10:00 am - 11:00 am
2:00 pm - 3:00 pm

 

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ASI Mobile 3.0 for Veri-Shred To Be Featured at NAID Conference

ASI will be traveling to New Orleans in April to participate in the NAID Annual Conference April 1-3. Along with providing live demo's and information at our booth (Come visit us at booth #604), we'll be participating in a panel discussion on Thursday, April 2 "Less Miles, More Stops, Higher Profits" and we will also be hosting a Vendor Session on Thursday, April 2 featuring ASI Mobile 3.0 for Veri-Shred.

Utilizing the latest SQL and .NET server technology, ASI Mobile 3.0 is exceptionally easy to use and loaded with tools to make day-to-day operations run smoothly. It relies on a sleek, icon-driven interface that provides critical information in an organized format, eliminating the need for the driver to carry the traditional paper service orders. All the information the driver needs to service the customers, is in the handheld. Be sure to attend and see how ASI Mobile 3.0 can deliver exceptional power in an easy-to-use mobile device.

For more information about ASI Mobile 3.0, contact an ASI account representative or call us directly. We'll be happy to schedule a demo and address your questions. Customers can access the ASI Mobile 3.0 manual on our website.

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Support When You Need It

We're proud of our relationship with our customers and work hard to support and nurture these relationships. A key part of that is making sure we provide our users with access to technical support - 24/7, 365 days a year. During normal business hours, which are 8:00am to 5:00pm EST, users can reach an ASI Technical Support Team member directly by calling or emailing:

Toll-free: 800-807-2093 ( North America only)
Phone: 440-546-9771
Email: support@andrewssoftware.com

Emergency Support
It is also critical that our customer have access to emergency support. Support calls placed during non-business hours, through the answering service will be returned within 1 hour. You'll find full details on our Emergency Support Procedures on the Support home page the ASI website.

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ASI Attends PRISM Asia Pacific Conference

ASI President & COO Scott Bidwell, along with over 90 other PRISM International members, recently attended the PRISM Asia Pacific Conference held in Bangkok, Thailand. According to PRISM Executive Director Jim Booth, this year’s event featured the largest trade show and exhibition ever held for the Asia Pacific Conference.

Says Scott, “Attending an international event such as this is important – not only from a business perspective, but to expand our knowledge of this industry from a global perspective. We always meet great people who bring new ideas and experiences to the table.”

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