MAY 2012


Know Someone
Who Should Receive
"The ASI Archive"?

If you know someone at your office who should be receiving "The ASI Archive," please take a moment to register them and we'll be sure to add them to our distribution list.

Tana's Tech Tip

VCK-SQL 9.3.91 offers plenty of enhancements such as:

  • New form for customer selection in a Work Order, improving performance and functionality.
  • Work Orders, Daily Services, and Charted Work Orders have been re-written for optimal performance and error correction.
  • Enhanced the printing of Auto-Assigned labels.

And much, much more. For a complete list,you can see the full release notes for VCK-SQL 9.3.91 online.

And remember to contact ASI Support today to schedule your update installation.

Upcoming Events

Shred School
June 6-8, 2012
Spartanburg, SC

ASI Users Seminar
September 12-13, 2012
Cleveland, OH

ARMA Annual Conference
September 23-25, 2012
Chicago, IL

NAID-Europe/PRISM/ARMA Conference
November 5-8, 2012
La Hulpe, Belgium

Useful Links

ASI Learning Center
Loads of educational and support information available online and onsite.

24/7 Software Support
Have an issue you need assistance with? Get help today by visiting our online Support Center with FAQ's and more. Don't see an answer to your problem? Create a support trouble ticket. One of our support staff will respond within 24 hours, plus you can view the status of your support question at any time simply by logging in!

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ASI Mobile Yet?

Email to find out how you can benefit from arming your drivers with technology.


Please send any payments, hardware and other correspondence to:

Andrews Software, Inc.
6900 W. Snowville Road
Cleveland, OH 44141

Toll-Free: 800-807-2093
(North America)
Phone: 440-546-9771

Fax: 440-627-2089


PRISM Wins in Vegas
Scott Bidwell, President/COO

It's been a couple weeks since I returned from the PRISM Annual Conference in Vegas. This year's event marked the last one with the Association maintaining its own office and staff so I knew it would be somewhat bittersweet. One notable characteristic of this industry is that it's like being part of a small town community with Jim Booth serving as mayor and Melissa, Kathy, Wendy and Sam his capable staff. As members of this “community,” we've benefited from the expertise and service provided by the PRISM team.

This year's event was no exception. With its many charms, keeping conference attendees engaged in Vegas is nothing short of a small miracle. It was clear that the PRISM team had once again, risen to the challenge, offering up in-depth sessions and an exciting keynote presentation by Travelocity founder current Chairman Terry Jones to an active exhibit hall.

I'm looking forward to the energy and ideas AMC, the new management company, will bring to the Association. However, before turning that corner I say “thank you” to Jim, Melissa, Wendy, Kathy and Sam for all that they've done to elevate the industry and the Association. There's no doubt that they've been an integral part of helping this humble community achieve great success.

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Upgrade to VCK-SQL 9.3.91

Last month, we announced the release of VCK-SQL 9.3.91. It offers users greatly enhanced performance which, depending upon the task, can be as much 30-40%! You'll find more information in the release notes for VCK-SQL 9.3.91 available online.

To ensure your business realizes the full advantage of the new features and benefits offered by VCK-SQK 9.3.91, we encourage you to hold a meeting with your internal users to fully review this document..

If you haven't yet scheduled your update installation, please contact ASI Support today to work with you and answer any questions.

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Register today for ASI "TOPS 2012" Users Seminar

ASI users can expect a full slate of "TOPS" education at this year's ASI Users Seminar. "TOPS" stands for Technology, Operations, People, Sales - the four cornerstones of successful business. Attendees can expect to gain in-depth knowledge of the latest advancements in ASI software solutions and how they integrate within these areas.

Scheduled for September 12-13th in Cleveland, Ohio, this year's event features a dual-track schedule of classroom and computer lab educational sessions for both records centers and destruction companies. The agenda targets ASI users running VCK and VCK-SQL, VVK, InfoKeeper and Veri-Shred.

We've also gathered a distinguished group of industry experts who will share their insights and tips to help RIM services businesses gain maximum TOPS benefit. These experts include Lori Palmer, Executive Vice President of REB Storage Systems, Int'l , Ray Barry, President of Total Training Services , and Bob Haskins, CEO of GigaBiter LLC , Donald Drapeau, President of Shred Right and Eric Haas, President/CEO of A.R.M.S. Inc .

For the full agenda, including session descriptions, registration form and housing info, download the ASI TOPS Users Seminar PDF.

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Veri-Shred Operations Webinar June 6th

Veri-Shred users:

Register today for the third webinar in our three-webinar series targeting the ins and outs of Veri-Shred's Operations functions. It's an excellent opportunity for new users to learn the basics and for existing users to acquaint themselves with the latest enhancements.

Veri-Shred Operations
Tuesday, June 6
10:00 am - 11:00 am EDT
1:00 pm - 2:00 pm EDT

Even if you've missed the first webinar in this series, you can still register for this final instructional event.

Visit the ASI Learning Center for loads of educational and support information available online and onsite.

VCK-SQL Users:

You'll want to check out the third and final installment of our VCK-SQL webinar series:

VCK-SQL Daily Services & Work Orders
Tuesday, June 20
10:00 am - 11:00 am EDT
1:00 pm - 2:00 pm EDT

Register today and prepare to become the ASI software savant you always knew you could be!

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Tips to Boost Sales with Veri-Shred

If you aren't incorporating Veri-Shred into your sales and marketing programs, you may be missing out on one of the most effective techniques to differentiate yourself in the market and close sales.

Here are some ideas to showcase its value and set yourself apart from the competition:

  • Take a handheld device with you on the sales call. Demonstrate its features and the benefits they deliver, including the audit trail it provides. This is also an opportunity for them to see that it is a technology investment that they are familiar with, from the likes of FedEx and UPS.
  • Talk about and show signature capture and the receipt print out.
  • Take some of the reports the software can generate and explain to the prospect how they allow the two of you to make intelligent decisions together on such things as service schedules, number of bins and bin placement, etc.
  • Show them how the software keeps track of “what happened, when, and by whom.”
  • Utilize the customer service features built into the software. For example, VCK service reminder e-mails can be automatically generated and sent to your client contact at the completion of route planning. It's a small, but very effective customer service tool.

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