MAY 2013


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Tana's Tech Tip

Adjusting VCK-SQL "Just Ask!" When the Fine Print is TOO Fine

If you're finding the VCK-SQL "Just Ask!" Results grid font a bit difficult to problem! It can easily be enlarged for easier viewing.

  1. When your search results are displayed on the Results tab, right-click on the wrench / hammer in the upper left corner,
  2. Select Edit Settings.
  3. From here, you can edit the Font style and size, as well as the height of each row.

If only it were this easy to enlarge the print on my magazines and newspapers!

Upcoming Events

PRISM Data Protection Conference
Sept. 26-27, 2013
Dallas, Texas

Data Protection Association Conference
Oct. 11-13, 2013
Oakland, California

The Paper Recycling Conference & Trade Show
Oct. 16-18, 2013
Chicago, Illinois

ARMA Annual Conference
Oct. 28-30, 2013
Las Vegas, Nevada

Useful Links

ASI Learning Center

Loads of educational and support information available online and onsite.

24/7 Software Support

Have an issue you need assistance with? Get help today by visiting our online Support Center with FAQ's and more.

Don't see an answer to your problem? Create a support trouble ticket.

One of our support staff will respond within 24 hours, plus you can view the status of your support question at any time simply by logging in!

Are you using
ASI Mobile Yet?

Email to find out how you can benefit from arming your drivers with technology.


Please send any payments, hardware and other correspondence to:

Andrews Software, Inc.
6900 W. Snowville Road
Cleveland, OH 44141

Toll-Free: 800-807-2093
(North America)

Phone: 440-546-9771




PRISM Conference & Connecting
Scott Bidwell, President/COO

I’ll be honest. I wasn’t sure what to expect at this year’s PRISM International Annual Conference & Trade Show.  That is not to say I was expecting anything less than a quality event, especially given that the Conference Planning Committee with Executive Director Dave Bergeson and staff had organized an outstanding educational agenda built around new networking opportunities. Would the PRISM audience be receptive? In short, the answer to this question is a resounding “yes!” As an exhibitor, I can tell you that ASI VP of Sales Jim MacMillan and I felt the schedule provided ample opportunity to meet with conference attendees. Let’s face it. As exhibitors, THAT’s what we’re there to do – connect with our existing customers and hopefully cultivate new ones.

On the networking front, I found the newly introduced “Last Call” reception particularly successful. Held in the exhibit hall on the final evening of the event, it was a lively, well-attended event with attendees and exhibitors alike filling the hall.

The venue itself also lended itself to effortless networking, which is always appreciated. Aside from exhibit hall meetings, it was easy to have a chat over a quick bite or a drink between sessions and throughout the day and evening.

The conference also addressed connecting as it relates to the future of the RIM services industry during the final session titled Future Trends in Records and Information Management, which examined developments in the RIM industry. During this informative session, panelists discussed how the cloud would play an increasingly important role in the industry, offering companies greater mobility and connectivity. Those familiar with ASI know this is a concept already being incorporated and expanded upon within the ASI family of software solutions.

So did this year’s PRISM Annual Conference and Trade Show deliver? With its 2013 conference theme of “Connect, Learn and Succeed” I would say it hit the mark in spades. I’ve already circled May 5-8 on my 2014 calendar and look forward to attending and connecting at next year’s conference.

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From the ASI Development Team

As always, the ASI Development Team is busily programming, testing and continually striving to improve upon ASI's solutions for records centers, media vaults and destruction companies. At this time, the following updates and/or releases are available:


With beta testing completed, the latest VCK-SQL update is available for download now.

ASI Mobile 3.1 for Warehouse

With testing successfully completed, we’re pleased to release ASI Mobile 3.1 for warehouse operations. By utilizing Wi-Fi data transfer for the warehouse, ASI Mobile 3.1 eliminates the need to update data in VCK-SQL via a docking station. This offers significant advantages since the wireless transmission of data enables warehouse operations to streamline their operations and maximize productivity.  You can view the Release Notes online or contact an ASI Support Specialist today for more information.


New updates available from VCKweb.NET offer improved control of data entry and accuracy, as well as user access.  They include:

  1. New Levels of Verification
    Users can be set so that all of their requests/refiles/data entry/etc. must be approved. The software can also be set per client so that the users’ actions must be verified by a client administrator only, or by their direct supervisor first followed by a client administrator.  Email notifications alert a user when a supervisor and/or administrator has approved or rejected an action
  2. Addition of Combo Boxes
    The Combo Box Manager allows users to create drop-down menus in specific fields such as box description and document type for box data entry/edits. These pre-defined fields improve data entry accuracy since the user selects the pre-defined field vs. typing in the data.

You're invited to contact an ASI Support Specialist for more information. You may also view the ASI Mobile 3.1 Training Manual online for detailed setup and operational instructions, including hardware and setup requirements. (Please note that a user name and password are required to view the training manual.)

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Touring the Library of Congress Digital Collections
By J.D. Biersdorfer, Gadgetwise, NY Times

With Memorial Day just behind us, the Veteran’s History Project, which collects and preserves the personal stories of American war veterans, may be of particular interest to American history buffs. It is but one of the offerings to be found on the  Library of Congress Web site. For those who do not have the time or money to travel to Washington, the site offers plenty and it's all FREE!

Check out digitized sound recordings from the National Jukebox Project, archival newspapers and thousands of photographs are there for viewing with many available items for download.

Other sections of the site host classic posters from the Works Progress Administration, a collection of 2,100 early baseball cards and a “Show Music on Record” database that catalogs musical recordings.

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Five Steps to Becoming "Unflusterable"
By Michael Hess, CBS Moneywatch

(MoneyWatch) In 20 years of travel, I've stayed in lots of hotels in lots of places, from negative-star hotels in rural China to ultra-luxe properties in the world's biggest cities (the latter only if I got a steal, used points or someone else was picking up the tab... I travel cheap). I'd like to think I've seen the best and worst that the hospitality industry has to offer, and that nothing -- good or bad -- could faze me. So Imagine my surprise last month when a mid-range business hotel in New Jersey gave such jaw-droppingly great service that I practically had to walk outside to make sure I didn't accidentally walk into the Four Seasons.

Though I am obsessed with great service and loathe its opposite, I am actually a pretty easy customer. I don't expect extraordinary service everywhere, so if I get treated at a basically good level by basically friendly people, I am friendly and understanding in return. But it just so happened that I was a particularly "needy" customer on this trip:

Click here for the full story, including Michael's 5 Steps

Michael Hess is founder and CEO of Skooba Design. He is also a public speaker and advisor, obsessed with customer service, communication, and culture.

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