NOVEMBER 2013

IN THIS ISSUE


Upcoming Events

PRISM International
Asia Pacific Conference

Feb. 17-19, 2014
Kuala Lumpur, Malaysia

NAID Annual Conference
& Expo

April 4-6, 2014
Phoenix, Arizona

PRISM International Annual Conference & Tradeshow
May 5-8, 2014
Palm Springs, California


Useful Links

ASI Learning Center

Loads of educational and support information available online and onsite.

24/7 Software Support

Have an issue you need assistance with? Get help today by visiting our online Support Center with FAQ's and more.

Don't see an answer to your problem? Create a support trouble ticket.

One of our support staff will respond within 24 hours, plus you can view the status of your support question at any time simply by logging in!


Are you using
ASI Mobile Yet?

Email to find out how you can benefit from arming your drivers with technology.

Sales@AndrewsSoftware.com


THE 411 ON ASI

Please send any payments, hardware and other correspondence to:

Andrews Software, Inc.
6900 W. Snowville Road
Cleveland, OH 44141

Toll-Free: 800-807-2093
(North America)

Phone: 440-546-9771

(Worldwide)

Fax:
440-627-2089

www.AndrewsSoftware.com
www.InfoKeeper.com

 

 

 

Holiday Office Schedule
Thanksgiving Holiday Schedule

In observance of the U.S. Thanksgiving holiday, the ASI offices will be closed on Thursday, November 28th. As always Emergency support will be available by calling 440-546-9771 and following the voice prompts.


European Conference Delivers in Amsterdam
Jim Macmillan, VP Sales

PRISM International and NAID co-hosted an impressive learning event this month when the RIM services industry converged on the post-card pretty city of Amsterdam for the European Information Management Conference.

The conference was reasonably well attended, attracting some new faces as well as seasoned vets, all of whom remain excited about the prospect of the industry in general. As ever, the social occasions provide the biggest opportunity for conversation and industry interaction.

There were some valuable sessions regarding how to market more effectively, leveraging web marketing tools and sites. It was interesting content since, from a marketing standpoint, what has traditionally worked for the past 100 years, in the space of 20 years has now all changed. Of particular note was a presentation on how technology has evolved in the past 30 years in our industry, which was entertaining and quite extraordinary when you consider how far our industry has come.

The tour of Hulshoff Archiefbeheer records center was nothing short of impressive. With over 150 employees and multiple sites throughout Amsterdam (and growing!), it is a dynamic company and an inspiration for anyone in the business of storing and managing information.

Norm Brodsky – entrepreneur, columnist, and prominent presenter – closed the event with an engaging discussion. Among the many nuggets of great advice he shared for both business and life in general was his mantra for those at the top of any company: “There’s nothing more important than creating a culture to allow employees to thrive and grow. People are your biggest asset.” It provided an excellent reminder that, while technology is critical to business success, it is people who are the heart of a business.

As an educational and business event, the European Conference hit the mark. As a conference location, I’d say that Amsterdam was everything it was supposed to be – vibrant, beautiful, historic and yes, a bit outrageous too. Together, the two provided attendees with a truly memorable and delightful learning experience.

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Software Updates

ASI recently updated the following software solutions:

  • VCK-SQL
  • VCKweb.NET

Please contact ASI Support for more info or for instructions on updating your software:


Power Off to Get In Sync with ASI Mobile

Scanners with a wireless connection that are running ASI Mobile sometimes experience connection drops. This usually occurs when the device isn’t cradled, causing the device to "hibernate" and subsequently interrupting the wi-fi connection.

To help eliminate connection drops while synching a mobile device, we recommend that you disable (turn off) the power save option for battery life.

We have found that turning off the “go to sleep after X minutes” option helps avoid this problem.  Of course, to save battery life, you'll want to remember to push the power button to power off when not using the device.

This month'sTech Tip is provided by ASI Support Specialist Brian Chivers. Thanks Brian!

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Beware of Fake Microsoft Tech Support Calls

It's hard to believe, but a full year after the FTC cracked down on the scam, consumers (and businesses) continue to receive fake calls from fraudsters posing as Microsoft technical support staff.

The callers pose as computer support technicians, either from Microsoft itself or a hardware company such as Dell. The goal is to convince the consumer that their computer is infected with a virus to get the person to pay for useless software or "support."

The scam persists, despite the FTC leveraging fines in the past couple of years. Read the full story here and beware of bogus callers offering the "help" and "support."

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