DECEMBER 2013


IN THIS ISSUE


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Tana's Tech Tip

Just Ask! VCK-SQL

When searching for a date range in a field that is formatted for date and time, you no longer need to enter the time.

For example, if you are searching for all scans that occurred between 01/01/2013 and 01/03/2013, you can simply enter:

01/01/2013~01/03/2013.

This will return all scans within those dates regardless of the time of day they were scanned.


Upcoming Events

PRISM International
Asia Pacific Conference

Feb. 17-19, 2014
Kuala Lumpur, Malaysia

NAID Annual Conference
& Expo

April 4-6, 2014
Phoenix, Arizona

PRISM International Annual Conference & Tradeshow
May 5-8, 2014
Palm Springs, California


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THE 411 ON ASI

Please send any payments, hardware and other correspondence to:

Andrews Software, Inc.
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Cleveland, OH 44141

Toll-Free: 800-807-2093
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Our Holiday Schedule

The Andrews Software team wishes everyone a happy holiday season and bright New Year. We would also like to remind you that our offices will be closed as follows for the holidays:

  • December 24th at noon EST
  • December 25th
  • December 31st at 3:00pm EST
  • January 1st

Emergency support is available on these days, in addition to the usual ASI Support options.


The Holiday Spirit is Strong in These Companies
Scott Bidwell, President/COO

The holidays are a special time, bringing a combination of festive spirits and goodwill with additional deadlines and expectations. Increased stress levels can easily affect customer service. And whether you call them customers, clients, patrons or something else altogether, nothing is more important to your business than the folks who buy your products and services. Here are a couple of examples of businesses who know what it means to get into the holiday spirit and how each left a smile on their customer’s face after things went wrong.

Trader Joe’s

If there’s one thing that often hinders helping a customer in need, it’s red tape. That’s what one woman repeatedly ran into as she called numerous grocery stores in an attempt to find one that could deliver groceries to her 89-year-old father.  Unable to leave home due to a holiday snowstorm, he was without enough groceries to get through the impending bad weather forecast in the coming days.  She was at the point of desperation when she called Trader Joe’s, who told her they do not deliver – normally.  Given the extreme circumstances, they said they would gladly deliver and within the hour, the groceries arrived on the man’s doorstep – AT NO CHARGE! Attached was a note wishing the man a merry Christmas.

Grand Haven Garden House & Floral

It’s not just big business that can afford to go the extra mile. Here’s a story of a small business with big heart.  Having lost his father shortly after Thanksgiving, Bob Negen arrived at the Garden Haven Garden House in early December to select a tree and prepare for the holidays with his wife and young son.  Mr. Negen broke down in the parking lot, thinking of the many years past when he would pick out a tree with his dad.  The owner, Dale, quickly approached Mr. Negen, assuring him that he would take care of everything. Dale selected a tree and had it delivered to Mr. Negen’s home later that day, along with a second tree for Mr. Negen’s mother that was delivered and setup before she got home!

10 more shining examples of outstanding customer service that will restore your faith in humanity

Clearly, these companies have cultivated customers for life – not through some pre-determined agenda, but by being attentive, flexible and compassionate.  It’s an approach that I’m confident is part of their corporate culture and not just a hat they don for the holidays.  I hope they inspire you, as they have inspired me, to be more attentive and helpful in your daily relationships, both professionally and personally.

In whatever form you celebrate the holidays, on behalf myself and the ASI team, I send best wishes to you and yours for the happiest of holidays and much success in the new year!

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Fruitcake Over Customer Care? Really!!!

fruitcake imageDid you know...

37 percent of customers surveyed by Aspect Software, a provider of call center management solutions, described eating fruitcake from last year as better than dealing with customer service reps during the holidays? Really!

Read the full article.

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The Actual Cost of " The 12 Days of Christmas" Song
Steven Perlberg, www.BusinessInsider.com

A partridge in a pear tree? That'll be $199.99. At least according to PNC. The bank is out with its annual Christmas Price Index ("CPI"), which prices all of the gifts from the classic tune "The 12 Days of Christmas" compared with Yuletides of the past.

All told, the gifts from the song total $27,393.17, $1,192 more than last year and 116% higher than 1984, when the bank launched the index. Although the "true cost of Christmas" — the total cost of the items when you repeat all of the song's verses — is $114,651.18.

“While there are exceptions in given years, what’s most interesting about the index’s history is that since the beginning, year-over-year increases have averaged 2.9 percent, which is exactly the same number as the U.S. inflation index,” PNC Wealth Management's Jim Dunigan said in a press release.

Check out the graphic.


12 Days infographic

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