MARCH 2014

ASI 30th

NAID gold sponsor 2014


Additional Articles: Windows XP, Security & Hackers

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Additional Articles: Windows XP, Security & Hackers

Here are a few more articles on Windows XP and recent malware/security issues that you may find relevant:

Windows XP Won't Go Quietly

95 percent of the world’s ATMs run Windows XP (gulp)

Huge Turnout at RSA Shows Hackers Are Winning

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April 4-6, 2014
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May 5-8, 2014
Palm Springs, California

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So Different, Yet So Alike
Scott Bidwell, President/COO

It’s spring. Along with its daffodils and warmer days (hopefully!), spring also brings trade shows. Like many of you, we’ll be attending NAID’s Annual Conference and Exposition on April 4th – 6th in Phoenix. Exhibitors, attendee and speakers will arrive from across North American and around the globe. The prospect of seeing so many people from various countries got me thinking about our cross-cultural differences – AND our similarities.

For sure, there are differences in how business is conducted depending on what country you ’re from.  In some countries, like the United States or Germany, for example, it’s not uncommon for people to speak loudly or be more assertive when sharing ideas. In Japan, people typically speak softly and are more passive about how they suggest ideas or give direction.  

Of course, technology has made it infinitely easier for people from various cultures and countries to connect and to conduct business with one another. You do have to keep in mind the time zone differences and also whether cultural differences affect availability. Many Spanish companies have longer lunch breaks than Americans are used to, which means they may not be available for a mid-day or early afternoon conference call.

There are many more examples of how cultures and countries do things differently in how they conduct business; however, I’ve discovered over the years, that some business traits are universal.  Here are my top 3:


  1. Reliable Service (a.k.a. Say what you mean and mean what you say.)
    Reliability is one of the keys to any good relationship. If you say something will be ready, provided, delivered by “x” date, make sure it is. Otherwise, don’t say it. The same applies for client appointments and deadlines.

  2. Open and Clear Communication
    Sometimes, circumstances dictate a change in what has been promised. Communicate this information ASAP and be prepared to explain the situation. Everyone appreciates that sometimes stuff happens. What they don’t appreciate is why the deadline has passed and they haven’t heard from you.

  3. Actively Listen & Respond
    More important than your communication with your clients is what they are communicating to you. Is there anything more frustrating than telling someone what you want or what your problem is and then discovering that the person wasn’t really paying attention and it needs to be explained again? Listen and learn what they need so you can help resolve the issue.

I should also mention that, our VP of Sales and British ex-pat , Jim Macmillan, has been a great resource for providing cultural perspective as I believe you’ll appreciate as you read his article highlighting a cool new Veri-Shred function.  

How about you? What tops your list of most important or appreciated business traits? Send me an email or drop by the ASI booth during the NAID show and say hello, or hola, or bonjour...  I think you know what I’m trying to say.

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Tana's Tech Tip

no windows xpOur Tech Tip usually features one of the ASI's software solutions. This month, I thought it'd be smart to remind you (as Scott did last month) that Microsoft will stop supporting Windows XP, its most popular operating system (OS) after April 8, 2014. It's important to migrate to a newer version to ensure your systems run as they should, are compliant, and are protected against viruses and malware.

If you are using XP and start moving to a 64-bit world, you have to look at legacy apps and whether they'll run on the new system. Please contact the ASI Support Team to help as you tackle this business-critical task. I've also included some "Expiration of XP" articles from last month's newsletter for your reference.

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Veri-Shred Offers Ad-Hoc Purge Feature
Jim Macmillan, VP of Sales

Editor's Note, a.k.a. CYA Disclaimer: The content expressed in this article reflects important ASI information delivered in classic British humo(u)r. That's all we have to say about that; however, if you have something to say, we invite you to email Jim Macmillan directly. Seriously. Email him. What else does he have to do all day?

As you know, ASI’s appetite to provide new functionality to our loyal, lively and occasionally clever family of Veri-Shred™ users is always BIG.  You bug us….I mean…push us to constantly improve functionality….for example, your requests for the button to be made slightly bigger – no, wait – slightly smaller – no wait – a different color, I mean…a little lower on the page.  I’m kidding, of course, but we do try, really hard, to accommodate as much of your whining…I mean…suggestions, as humanly possible.

That’s why we’re immensely proud to announce Veri-Shred’s highly anticipated Purge Activity feature.Veri-Shred purge screenshot  Purge Activity enables you to quickly and painlessly schedule an on-call, ad hoc, one-time, purge request using nothing but your transient bin types.  (If you’re still reading, it gets better.) 

What’s totally cool is that, once the ad-hoc activity is completed, the transient bin type disappears. That’s right. You no longer have to revisit the address to remove the placements. 

The second coolest part to this feature is that, when selecting the date to schedule the activity, a handy display shows you all the upcoming dates you’ll be servicing this address (based on any existing schedules). This makes it super easy to schedule the activity on a date you were going there anyway, saving you cash and your all-too-valuable time – time that could be better spent thinking of more ways to convince your co-workers how awesome you are to work with!

To access Purge Activity, you’ll need an update, which is pretty painless too. You can contact Dave in support. (I know. I should’ve given you the bad news first.) He’ll get you all hooked up and ready to take full advantage of this fantastic new feature.   This update includes other stuff too, but I’ll let the Veri-Shred Release Notes take care of the rest. What? You never read the release notes?!?!

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NAID to Celebrate in Phoenix

NAID conf logo2014 marks NAID's twentieth anniversary. The NAID Annual conference & Expo to be held April 4th- 6th celebrates this milestone by hosting attendees in its hometown of Phoenix, Arizona.

The ASI Team is looking forward to a fantastic week and are honored to contribute to this year's event as a Gold Sponsor and exhibitor. (You can find the ASI Team at booth 410.)

When not on the exhibit floor, ASI President and COO Scott Bidwell will also be found moderating the session "Records Storage: Capturing and Profiting From Small to Medium-Sized Clients" with panelists Richards & Richards President & CEO Steve Richards, CSDS and A.R.M.S. Inc. President & CEO Eric Haas.

Visit the NAID conference website for event details and to register.

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