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Andrews Software, Inc.

Andrews Software, Inc.

Records Center Software

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HomeSupport

Support

Support when you need it

We are recognized in the industry for providing expert customer support and service. Knowledge of the ASI suite of software solutions, combined with an understanding of the industry and your operational requirements, ensures an informed solution will be provided quickly and thoroughly.

Support is available 24/7/365 via multiple support channels. We’re also pleased to provide access to the ASI User Area. This is where you’ll find loads of ASI software support documentation and resources.

Online customer support

Reach an ASI technical support team member directly with Online Support, available Monday through Friday from 8:00 AM to 5:00PM EST. To access Online Support:

  • Click the button below to launch ASI Remote Support page.
  • Once on the ASI Remote Support page, click the “Download Remote Support” button.
  • Click the Remote Support .exe file and select “Yes”.
  • A pop-up will appear. Select “Accept”.
  • Input the requested info and click “Submit” to launch a remote support session with an ASI support team member.

online support button

 

 

Phone & email support

Toll-free: 800-807-2093 ( North America only)
Phone: 1-(440)-546-9771
Email: support@andrewssoftware.com

After-hours support

For support outside of normal business hours, please dial the appropriate phone number listed above and follow instructions. You’ll be directed to an after-hours support team member.

 

 

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Our software can transform your business. Click for a demo to discover what's possible.

Recent news

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Contact us

6930 W. Snowville Rd
Cleveland, OH 44141
440-546-9771
sales@andrewssoftware.com
Online Support: M-F 8 a.m. — 5 p.m. EST
2021 Andrews Software, Inc.
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